Refund policy

FloraMoringa Refund and Return Policy

At FloraMoringa, we stand behind the quality of our products and are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 90-day money-back guarantee. Please review the details of our Refund and Return Policy below.

1. Eligibility for Refunds and Returns

We offer a hassle-free refund or return policy for all customers who meet the following conditions:

  • The refund or return request is made within 90 days of the delivery date.
  • The product is purchased directly from our website (www.floramoringa.com).
  • The customer has followed the product usage instructions provided on our website or packaging.

2. What Is Covered by the 90-Day Money-Back Guarantee?

Our 90-day money-back guarantee applies to the following:

  • Dissatisfaction with the product's performance.
  • A simple change of mind – no questions asked.

3. How to Request a Refund or Return

To request a refund or return, follow these simple steps:

  • Contact Our Support Team: Email us at Support@floramoringa.com with the subject line “Refund/Return Request”.
  • Provide Your Order Details: Include your order number, name, and date of purchase in the email.
  • Explain Your Reason: While it’s not required, we’d love to know why you were unsatisfied so we can improve.
  • Wait for Approval: Our support team will respond within 2-3 business days with instructions on how to proceed.

4. Refund Process

Once your refund request is approved:

  • For Returns: If applicable, you may need to ship the product back to us. We’ll provide you with a prepaid shipping label for returns.
  • Processing Time: Refunds will be processed within 5-7 business days of receiving your request or the returned product.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

5. Exceptions to the Refund Policy

While we aim to be as flexible as possible, there are a few exceptions to our policy:

Products purchased from third-party sellers or retailers are not covered under our 90-day guarantee. Please contact the seller directly for returns or refunds.
Requests made after the 90-day period are not eligible for a refund.
Refunds for products damaged due to misuse or mishandling may be denied.

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy, don’t hesitate to reach out. Our team is here to assist you.

Business Name: Flora Moringa
Phone: +1 855-768-0030
Email: support@floramoringa.com
Address: 312 W 2nd St #3439, Casper, WY 82601, USA
Contact Form: Click Here
Business Hour:
Monday to Friday, 9:00 am to 6:00 pm (GMT-05:00) EST (New York)
Response Hour:
We aim to respond within 24 to 48 hours.