Shipping policy
At Flora Moringa, we are committed to providing you with a seamless shopping experience, including reliable and timely delivery of your orders. Please review our shipping policy below to understand our processes, shipping times, costs, and any conditions that may apply.
1. Shipping Destinations
We currently ship to the following locations:
United States: Nationwide shipping, including Alaska and Hawaii.
If your location is not listed, please contact us at support@floramoringa.com to inquire about shipping options.
2. Order Processing Times
- Standard Processing: Orders are typically processed within 0-1 business day of being placed (Monday through Friday, excluding holidays).
- Orders placed after 5:00 PM (local time) will be processed the following business day.
3. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Estimated delivery times begin once your order has been processed and shipped.
Estimate Delivery and Order Cut-off Time (United States):
Handling Time: 0-1 days (Monday to Friday).
Transit Time: 2-4 days (Monday to Friday).
Total Delivery Time: 2-5 Business Days.
Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Note: Delivery times are estimates and may vary due to factors beyond our control, including customs processing for international orders.
4. Shipping Costs
Shipping costs are calculated based on the shipping method selected, destination, and the total weight of the package. Exact shipping charges will be displayed during checkout.
Free Shipping
- United States: We Offer Free standard shipping.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. Use the tracking link provided to monitor the progress of your delivery.
If you do not receive a tracking email, please contact us at support@floramoringa.com with your order details.
6. Lost or Damaged Packages
Lost Packages:
If your order has not arrived within the estimated delivery time, please contact us within 7 days of the expected delivery date. We will work with the carrier to locate your package or issue a replacement if necessary.
Damaged Packages:
If your package arrives damaged, please email us at support@floramoringa.com within 48 hours of delivery. Include photos of the damage and your order number so we can process a claim and arrange for a replacement or refund.
7. Address Changes and Order Modifications
If you need to change your shipping address or modify your order after it has been placed, please contact us as soon as possible at support@floramoringa.com. Address changes or modifications may not be possible once the order has been processed or shipped.
8. Returns and Refunds
If you are not satisfied with your order, you can return the product within 90 days of delivery under our 90-Day Money-Back Guarantee. Please refer to our Refund and Return Policy for detailed instructions.
9. Contact Us
If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out to us:
Business Name: Flora Moringa
Phone: +1 855-768-0030
Email: support@floramoringa.com
Address: 312 W 2nd St #3439, Casper, WY 82601, USA
Contact Form: Click Here
Business Hour:
Monday to Friday, 9:00 am to 6:00 pm (GMT-05:00) EST (New York)
Response Hour:
We aim to respond within 24 to 48 hours